Conflicts are natural, specially when working with a group of people who are brought together to achieve a goal, in common. You should not be afraid of conflicts at workplace, but at the same time if you don't deal with those conflicts at the very moment, can result to bad outcomes.
So how do you deal with conflicts?
In this article, we will discuss simple 5 ways that will help business owners and projects managers to resolve team conflict, effectively.
1 - Know the source of conflict
Conflict seems to occur between two people or group of people who are working together in an organization. Now, instead of wasting energy on wrong people, you need to first identify the major source of conflict from where it started. Take help from other employees and immediately find out the main culprits behind the conflict.
2 - Understand well
One you know the main source, first allow them to speak and listen well to each and every word coming out from their mouth. This can be the hardest of all when the source is a regular offender, but still you need to understand the situation well in order to take a proper decision that could permanently solve the conflict.
3 - Focus on the issue and not the individual
As a leader, you may have personal issues with few employees working in your organization. And, if the major source of conflict proves to be one of them, situation can worsen, if dealt personally. Therefore, when dealing with a conflict, focus on the real issues and not the source of the conflict. This will help you come up with a sensible decision and not personal.
4 - Bring a permanent solution
Once you know the exact source of the conflict and have spend time to understand the whole situation, it becomes easy for you to design a permanent solution to avoid those kind of conflicts in future. Become strict, create an agreement (which has to be signed by all member of the organization, and announce what would action would be taken (dismissal from job), if the same conflicts occurs in future.
5 - Act upon it fast
Last, but most important, is to deal with conflicts as soon as they arise. Failure to assist with it early will cause the issue to get even worst. Unable to act with conflicts on-the-go will create a weak impression of you as a leader, resulting to more and more conflicts which in turn will prove to be bad for your organization's reputation.
Conflict is a part and parcel of an organization having more than three employees working on the same common goal. Instead of not reacting, or overreacting can make those ugly situation even worst. Investing in a team collaboration system will help leaders/project managers to easily perform the above tips - you'll be able to deal with conflicts in a sensible way as well as avoid those conflicts to repeat in future.